Cancellations & refunds

Cancelling an order

You can cancel until we start printing your order. Email kenikocrafts@outlook.com with your order number. If we haven't started, we'll cancel it and refund the full amount, including shipping.

Once an item has been printed or dispatched, the order can't be cancelled.

Returns

Personalised items are made just for you, so we can't take them back if you change your mind. The same applies to ready-made items. We will always put it right if something is our fault:

• the item arrived broken or damaged,
• it has a printing defect, or
• it's different from the preview you approved (wrong text, shape, size or colour).

Email us within 7 days of delivery with your order number and photos of the item and the packaging. We'll reprint and send it again at no cost, or refund you if you'd rather.

Small differences in shade from the on-screen colour, and fine layer lines, are a normal part of 3D printing and aren't defects. We print exactly the text you typed, so please check spelling before you pay.

Refunds

Approved refunds go back to the payment method you used (card, UPI, net banking or wallet) through Razorpay. They reach you in 5–7 working days after we approve them, depending on your bank. We'll email you when the refund is issued.

If we can't make your order, for example because an item has sold out, we'll cancel it and refund the full amount.

Contact

kenikocrafts, 20/1, Ganesh Nivasam, 1st Main, 1st Cross, Dhananjaya Layout, Behind Garden City College, Halehalli, Bengaluru, Karnataka 560036.
kenikocrafts@outlook.com · +91 96202 75217